Services

 

 Apart from the retail of products Derek Garden Centre offers a wide array of services. Our company operates outdoors and offer a wide range of services to the public.These are:

  • Flower Arrangements for weddings, receptions and conferences
  • Plant rentals Plant Maintenance and Plant leasing 
  • Landscaping
  • Garden Refurbishments
  • Consultancy
  • Soil and Water Testing
  • Computerised Irrigation Systems
  • Garden Maintenance
  • Roof Gardens
  • Delivery service 
Delivery service

There is an efficient delivery service on site. 

Deliveries are daily, and are normally within twenty four hours of purchase. This service is at a cost of €7.50 below purchases of €35 and FREE OF CHARGE above a €35 purchase..

Our Senior Citizens in the same area receive the service free of charge.

 

Deliveries are made everyday, door to door deliveries of plants, bouquets, and flowering arrangements during our opening hour. 

Delivery Information

Ordering

·         Please select a dispatch date for your order.

·         We deliver to all places, churches, private residence, offices, hotels, hospitals.. etc in Malta and Gozo at extra charge.

·         Delivery service is 7.50 Euro per trip.

·         Orders placed Monday to Friday before 12pm can be processed on the same day during our delivery hours.

·         Orders placed in the afternoon are processed on the following day.

·         Orders placed on Saturday, Sunday, Public holidays or during Summer shut down period will be processed on the first working day thereafter.

·         Any special request should be verified by phone on (+356) 21449754/ (+356) 21493790.

·         St Valentine’s day or Mother’s day orders may be delivered not on time although we operate extended hours due to large volume of deliveries. This also applicable for other days fully ordered.

 

Delivery

·         Deliveries will be made  Monday – Friday           8am-3pm                   Saturday                       8am-1pm

·         If the recipient is not home, The delivery person  will leave a 'something for you card' which is posted through the letterbox to notify the recipient of an attempted delivery. The recipient will then have the option to call or go online to arrange a redelivery on a specified day of their choice, or collect the item themselves.

·         Customers are required to enter a telephone number which we may use to contact you to ensure that you are happy with the service you received, or for when we need further information about your order.

·         Following details are required to ensure that we deliver a good service;

Full name and Surname of the recipient

Delivery address

Contact numbers of the recipient

Card message

Order request and payment

NOTE: We have the Gateway company providing us with 3D secure service to keep our customer’s account data safe.

 

Delivery Exclusions

·         Orders can only be delivered to addresses in Malta and Gozo.

·         We do not deliver on Sundays, or Public Holidays and Christmas Day.

·         In case of difficulty in finding the recipient in offices, hospitals, hotels and public areas the flowers will be handed over to any authorised person on behalf of this organisation and their names and signature will be accepted as proof of delivery to your recipient.

·         No Claim of nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, must be raised within 24 hours of delivery/non delivery.

·         In case of cancellation of order made 24 hours before the delivery date is refunded 80%.

·         The flowers and plants are guaranteed to be delivered in good condition and accepted by the signature of the recipient. No claims are accepted afterwards.